Frequently Asked Questions
Everything you need to know about your Sweets Kendamas order.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unused products in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on items that have been opened or played with.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and preferred carrier.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
We stand by the quality of our gear. If you receive a product with a manufacturing defect, please contact our support team within 14 days of delivery for a replacement.